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Returns & Exchanges-

Due to the sensitive nature of wigs in relations to CA health laws. Item(s) must be in original, factory condition. Items must be unworn, unaltered, undamaged, not combed out and no odor of any kind. 

Before returning any items to belletress.com, customer must first contact us within 3 business days of the delivered date to request a Return Authorization Number (RMA#). All return/exchange merchandise must be postmarked within 4 days of RMA# issued. Any returns without RMA# will be refused!

Request for exchange Merchandise Authorization number must be sent via e-mail to service@belletress.com You will receive via e-mail an RMA# and return address to send your exchange. Do not send your exchange item without a RMA # ON THE OUTSIDE OF THE BOX. Without an RMA# on the outside of the box your package will not be accepted. Please include Exchange Form.

There will be a 20% restocking fee per item plus shipping cost equal to your original shipping selection charged to your original payment method. If tags or packaging are missing or damaged a fee of 50% will be deducted from your credit. All returning/exchange merchandise must be postmarked within 4 days of RMA# issued. Free shipping will not be applied on any exchange order.

If you are sending by US Postal service:

P.O. Box 548 Sun Valley, CA 91353

If you are sending by UPS, Fedex, DHL, Airborne:

7848 San Fernando Road Sun Valley, CA 91352

  • A 20% exchange fee will be applied for all exchanges. You are responsible for all shipping and handling fees. Shipping is NON-REFUNDABLE. Coupon codes are NOT valid for exchanges.
  • A 50% fee + applicable restocking fees will be deducted for missing tags, labels and damaged box.
  • A 30% Restocking fee will be deducted from all eligible returns.
  • All ineligible items will be returned to you at your cost.
  • All return packages must have RMA# on the outside of packaging box (not on the wig box).
  • All exchange order packages must include an "exchange form".
  • Click here to view our exchange form for printing

 

Cancellation-

If your order is cancelled within 24 hours, cancellation fees are as follow: Synthetic $12.50 per item, Human hair $28.50 per item or 20% of the total invoice, whichever is greater. No cancellation can be made after 24 hours. No exception

If your order has already been shipped, there is a fee of $35.00 per item, $65 per item for human hair, plus the cost of shipping and handling in both sending out and receiving back the order that you will be charged if your order is returned to us because of a bad address or is refused upon delivery. Store credit will be issued for any balance due customer. No refunds will be issued.

 

Shipping Notice

  • Extra fee for each additional item. If you enter an incorrect shipping address is enter and UPS cannot deliver it, or it has to be rerouted, we will void all points incurred to compensate for the surcharge.
  • For online security purpose, under VISA, Master Card, Discover, American Express regulation, we reserve the right to ship only to the billing address of the card holder.
  • Overnight/Next Day Air, Saturday Delivery, 48 Hour Delivery & Express Service shipping can't be cancelled once the order has been placed. $35 fee will be assessed for synthetic hair and $65 fee will be assessed for human hair for refused/returned packages. Shipping fees are non-refundable. NO EXCEPTIONS.
  • All Expedited orders placed after UPS cutoff time (12:00pm PST) will be processed the next business day.

 

Business Days

Monday - Friday 8:00-4:30pm PST, excluding federal holidays within the United States. Saturday and Sunday are NOT considered business days. Any orders places outside of this time will be processed the next business day. Only in rare cases are orders shipped out of the day that they are received.

International Customers

Duty and taxes may vary depending on the countries, please check your country's duty and tax regulation before placing an order.

Privacy & Security-

All personal information is kept private. All information is used exclusively for the purpose of fulfilling your order. Strict guidelines are adhered to in order to keep your personal information private. Occasionally we may run a sale special. These sales are exclusive to our website and are sent as electronic notices. If at anytime you wish to unsubscribe to these notices send an unsubscribe email to info@thewigs.com.